Policies

In-home training

  1. Full payment is due at contract signing for the purchase of any puppy or dog training course. 

  2. Payments are non-refundable and non-transferable. No exceptions.

  3. Private packages must be completed within the dates outlined in the contract. No refund will be granted for the unused portion of the package.

  4. In-home training cancellations are accepted with 48 hrs advanced notice. No credits or refunds will be granted for cancellations made with less than 48 hours' notice.

  5. Dogs must be current on age-appropriate vaccinations. A class typically runs 35 to 50 minutes. All dogs should potty before their class. Have a variety of treats your dog is crazy about for each class. 

  6. If a dog(s) is e reactive toward people, the dog must be on a leash or safely confined before the trainer enters your home.

 

Board & Train

  1. Full payment is due at contract signing.

  2. Payments are non-refundable and non-transferable. No exceptions.

  3. If you cancel or need to change the date of your Board and Train the following restrictions to apply:

  • Date changes made more than 14 days before the scheduled pick-up/start date may result in a credit that can be used towards any future services if new times can't immediately be accommodated.

  • Cancellations or date changes made less than 14 days before the start date will result in the forfeiture of payment. A new deposit will be required to reserve a new training start date.

  • Any owner has the right to pick-up their dog before the scheduled drop-off/departure date, and doing so agrees to forfeit unused fees.

 

Refunds

Instead of offering a monetary refund, we stand 100% behind our training and offer a training guarantee. Our dog training programs form a partnership between our client, their dog, and our dog trainers. The success of our program depends on us performing our job correctly, you the owner, following through and doing the homework utilizing the strategies we layout for you. If you're doing the follow-up, we will know, and we will do everything we can get you and your dog to the finish line.

After years of training, it's also evident when there is a minimum follow-up effort, and we may suggest a transfer from in-home to our board and train program.

Start building a stronger bond and better communication with your pup.

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